Question 1

How does luggage storage work?

Accepted Answer

Find a spot, book online, drop off your bags, pick them up whenever you like. Most locations accept bags within minutes.

Question 2

Where can I find storage locations?

Accepted Answer

We're in train stations, city centres, and airports across the UK. Search by city to find verified spots near you.

Question 3

How do I find a storage location near me?

Accepted Answer

Search by city or postcode. Filter by train station, airport, or city centre.

Question 4

How much does it cost?

Accepted Answer

£2.99 per small bag and £3.99 per large bag per day, plus £1 insurance per bag (covering up to £1,000). The full price is shown before you book — no hidden fees.

Question 5

Is my luggage insured?

Accepted Answer

Yes. Up to £1,000 per bag against loss or damage. Claims opened within 24 hours.

Question 6

What items should I not store?

Accepted Answer

Don't store cash, credit cards, jewellery, electronics, passports, or medication. Keep these with you — your bag is your responsibility.

Question 7

What size bags can I store?

Accepted Answer

Anything from carry-on to large suitcases. Let the host know if you have bikes, instruments, or fragile items.

Question 8

Do you have a mobile app?

Accepted Answer

Not yet — but our mobile site works great on your phone. Download links coming soon.

Question 9

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, Amex, Apple Pay, and Google Pay.

Question 10

Can I cancel my booking?

Accepted Answer

Yes. Free cancellation up to 24 hours before drop-off. After that, terms depend on the host.

Question 11

Can I store bags overnight?

Accepted Answer

Yes, if the location offers 24/7 access. Look for the 24/7 badge when choosing a spot.

Question 12

How do I find my booking confirmation?

Accepted Answer

Check your email for the confirmation, or log in to your account to view all your bookings.

Question 13

What happens if I lose my booking code?

Accepted Answer

Show your ID at the location and the host can look up your booking.

Luggage storage questions, answered.