Terms and Conditions

These terms and conditions govern your use of the StoreMyLuggage website and services. By using our platform, creating an account or making a booking, you agree to these terms. Please read them carefully.

1. Definitions

In these terms:

• "We", "us" or "our" means StoreMyLuggage Ltd.
• "You" or "your" means the person using our website or services.
• "Host" means a business or individual listed on our platform that provides luggage storage.
• "Booking" means a confirmed reservation for luggage storage made through our platform.
• "Platform" means the StoreMyLuggage website and related services.

2. About our service

StoreMyLuggage is an online platform that connects travellers needing luggage storage with hosts who have available space. We are not the operator of the storage location and do not ourselves store luggage. We provide the technology, booking system, payment processing and support.

3. Bookings and payments

• All bookings must be made through our platform. Prices are shown before checkout and are charged per bag, per day unless otherwise stated.
• Payment is collected at the time of booking through our secure payment provider.
• A booking is only confirmed once payment has been received and you have received a booking confirmation.
• You must present your booking confirmation and a valid form of identification when dropping off and collecting your luggage.
• You must drop off and collect your luggage within the host's published opening hours on the dates covered by your booking.

4. Your responsibilities as a customer

When using our service, you agree that you will:

• Provide accurate and truthful information when creating an account and making a booking.
• Only store items that belong to you or which you have authority to store.
• Not store prohibited items, including but not limited to dangerous goods, illegal items, perishables, weapons, explosives, drugs, cash, jewellery, passports, or fragile items of high value.
• Ensure your luggage is properly closed, locked where possible, and clearly identifiable.
• Collect your luggage by the end of your booking period. Additional charges may apply for late collection.
• Treat hosts and their staff with respect.

5. Host responsibilities

Hosts listed on our platform agree to:

• Provide a secure, dry and suitable space for storing luggage.
• Keep accurate opening hours and availability up to date.
• Accept and release luggage only when presented with a valid booking confirmation and identification.
• Handle luggage with reasonable care and report any incidents promptly.
• Maintain appropriate insurance coverage as required during the host onboarding process.

6. Cancellations and refunds

• You may cancel a booking through your account. Refund eligibility depends on the cancellation timing and is set out during the booking process.
• If a host cancels or is unable to fulfil a confirmed booking, we will help you find an alternative or provide a refund at our discretion.
• No refunds are available for no-shows or failure to collect luggage within the booked period.

7. Luggage protection

Bookings made through our platform include luggage protection against certain types of loss or damage while the luggage is in the care of the host. The scope, limits and exclusions of this protection are described at the time of booking and in our support documentation.

You must report any loss, damage or incident as soon as possible, and in any event within 24 hours of discovering it. We may require supporting evidence to process a claim.

8. Limitation of liability

To the fullest extent permitted by law, StoreMyLuggage Ltd's total liability to you for any claim arising out of or relating to these terms or your use of the platform shall not exceed the total amount paid by you for the booking giving rise to the liability.

We are not liable for any indirect, consequential or special losses, including loss of profits, revenue, data or opportunity, even if advised of the possibility.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

9. Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use.

We may suspend or terminate your account if you breach these terms, misuse the platform, or engage in behaviour that we reasonably consider harmful to hosts, other users or our business.

10. Intellectual property

All content, branding, software and materials on the StoreMyLuggage platform are owned by or licensed to us. You may not copy, modify, distribute or reproduce any part of the platform without our prior written consent.

11. Third-party services

We use third-party service providers for payment processing, authentication, analytics, hosting and email. Your use of these services may be subject to their own terms and privacy policies.

12. Changes to these terms

We may update these terms from time to time. The latest version will always be available on this page. Continued use of the platform after changes means you accept the updated terms.

13. Governing law

These terms are governed by the laws of England and Wales. Any dispute arising from these terms or your use of the platform will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact us

If you have any questions about these terms, please contact us at support@storemyluggage.co.uk.