Privacy Policy

StoreMyLuggage Ltd ("we", "us" or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store and share your personal information when you use our website and services.

1. Who we are

StoreMyLuggage Ltd operates the StoreMyLuggage platform, which connects travellers with local businesses that provide luggage storage. For data protection purposes, we are the data controller of personal data you provide through the website.

If you have any questions about this policy or how we handle your data, please contact us at support@storemyluggage.co.uk.

2. What personal data we collect

We may collect and process the following personal data:

• Identity and contact data: name, email address, phone number and account login details.
• Booking data: details of your bookings, including dates, locations, payment information and booking history.
• Partner data: business name, address, contact details, insurance documents and verification information if you apply to become a host.
• Technical data: IP address, browser type, device information, cookies and usage data collected automatically when you visit the website.
• Communication data: records of your correspondence with us, including support emails and feedback.

3. How we use your personal data

We use your personal data for the following purposes:

• To provide and manage your bookings, including sending confirmations and updates.
• To process payments securely through our payment provider.
• To verify partner applications and manage host accounts.
• To communicate with you about your account, support requests and service updates.
• To improve the website, monitor usage and maintain security.
• To comply with legal obligations and enforce our terms and conditions.

4. Legal basis for processing

Under UK data protection law, we rely on the following legal bases to process your personal data:

• Contract performance: processing necessary to fulfil a booking contract with you.
• Legitimate interests: improving our services, preventing fraud and keeping the platform secure.
• Legal obligation: complying with applicable laws, regulations and requests from authorities.
• Consent: where you have explicitly agreed, for example to receive marketing emails.

5. How we share your data

We do not sell your personal data. We may share it with the following categories of recipients where necessary:

• Storage hosts: we share your booking details (name, contact number, booking dates and number of bags) with the host so they can receive and return your luggage.
• Service providers: payment processors, hosting providers, analytics providers, email services and other tools we use to run the platform.
• Legal and regulatory bodies: where we are required to disclose information by law or to protect our rights.

6. International transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your personal data.

7. How long we keep your data

We keep your personal data only for as long as necessary for the purposes set out in this policy. Booking and account data is typically retained for six years after your last interaction with us, to comply with legal and tax obligations. Technical and analytics data may be retained for shorter periods.

8. Cookies and tracking

We use cookies and similar technologies to operate the website, remember your preferences, analyse usage and support security. You can manage cookie preferences through your browser settings. For more details, see our cookie policy when published.

9. Your data protection rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data in certain circumstances.
• Object to or restrict processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent where we rely on it to process your data.

To exercise any of these rights, please email us at support@storemyluggage.co.uk. We may need to verify your identity before responding.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. This includes encryption, access controls and secure hosting.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

12. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page, with the "Last updated" date shown at the top.

13. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at support@storemyluggage.co.uk.